Last Updated: July 2, 2026
ALL transactions, quarters acquisition, and virtual currency packages inside the ecosystem are processed through licensed storefronts (such as PayPal, Paddle, Google Play, or itch.io). Refunds are subject to the respective merchant's policies and guidelines.
Because all virtual quarters (GRV token balances) are instantly provisioned to your profile ledger upon webhook confirmation, they represent digital consumption items and are generally non-refundable once credited. If you encounter a network synching issue, please contact support to restore your balance manually.
To request a transaction review or if you have questions regarding paddle or paypal invoicing, please email support@eltav.io with your invoice ID and callsign.